Vulnerability Disclosure Policy
This policy document outlines the procedures and guidelines for KCF Technologies, Inc. (KCF) regarding the research, findings, public disclosure, and remediation of Common Vulnerabilities and Exposures (CVEs) affecting our products and services. The purpose of this policy is to ensure a consistent and transparent approach to handling CVEs, with a focus on maintaining the security and trust of our customers.
CVE Creation Process
Identification and Assessment:
- The KCF security team actively monitors and assesses potential vulnerabilities in our software and hardware products, including SMARTdiagnostics, base stations, and sensors.
- When a potential vulnerability is discovered, it is assigned a unique identifier and evaluated for severity, impact, and likelihood of exploitation.
- Detailed reporting from both internal and external findings, including steps for replication, should be sent to the KCF Cybersecurity Department at [email protected].
- Vulnerabilities must be reproducible. The Cybersecurity Department will validate all potential vulnerabilities through provided reproduction steps before publishing a CVE is considered.
- If a vulnerability is confirmed and deemed significant, a CVE will be created according to the Common Vulnerability Enumeration (CVE) guidelines. Significant vulnerabilities include but are not limited to the following considerations:
- Exploitability: The vulnerability must be exploitable, even if it requires a non-default configuration. It should be possible for an attacker to leverage the vulnerability to compromise the security or integrity of the affected system, software, or service.
- Impact on KCF Products or Services: The vulnerability should have the potential to impact the performance or operation of KCF (replace “KCF” with the actual name of your organization) products or services. This includes vulnerabilities that may result in service disruptions, resource exhaustion, or other adverse effects on the functionality of KCF offerings.
- Unauthorized Information Disclosure: The vulnerability must allow for the unauthorized disclosure of sensitive information. This includes situations where an attacker can access or obtain information that they should not have access to, such as personally identifiable information (PII), financial data, or confidential business information.
- Unauthorized Alteration or Destruction of Data: The vulnerability should enable unauthorized alteration or destruction of data. This includes scenarios where an attacker can modify, delete, or manipulate data without appropriate permissions or authorization, leading to data corruption, data loss, or unauthorized changes to system configurations.
- The CVE will include a detailed description of the vulnerability, its impact, affected products, and any available workarounds or mitigations.
Research and Findings
- Upon confirming a potential vulnerability, the KCF security team will conduct a thorough investigation to understand its root cause, impact, and potential attack vectors.
- The team will collaborate with relevant stakeholders, including developers, engineers, and external security researchers, to gather necessary information and insights.
- The security team will perform a comprehensive risk assessment, considering the potential impact on customer data, system integrity, and service availability.
- The assessment will be used to determine the severity level of the vulnerability and prioritize remediation efforts accordingly.
- KCF follows a responsible disclosure approach, which involves providing details of the vulnerability to affected parties while allowing sufficient time for remediation before public disclosure.
- The responsible disclosure timeline will be defined in coordination with the affected vendors and relevant stakeholders.
- Once the remediation process is underway, and affected customers have been notified, KCF Technologies will publish the CVE on the KCF status page at https://status.kcftech.com/.
- The CVE publication will include a concise summary of the vulnerability, its severity rating, affected products, and any available remediation measures or updates.
Status Email Notification:
- When a CVE affecting KCF products and services is published on the status page, customers will be promptly informed via a status email.
- The status email will provide details about the CVE, potential risks, and guidance on how customers can mitigate the vulnerability or apply necessary updates.
Contacting Affected Customers
In situations where it is determined that KCF customers are being actively exploited due to a confirmed vulnerability, the following steps will be taken:
- The KCF security team will prioritize customer notification based on the severity and impact of the vulnerability and the level of active exploitation.
- Affected customers will be promptly contacted using the contact information available in their customer records.
- The notification will include details about the vulnerability, potential risks, recommended actions, and information on any available patches, workarounds, or mitigations.
- Additional communication channels, such as security advisories on the KCF website, email notifications, or support portals, may also be utilized to ensure widespread awareness and reach customers who may be affected.
KCF recognizes the importance of collaboration with affected customers during vulnerability mitigation efforts. The security team encourages customers to report any suspicious activities, provide additional insights into the impact of the vulnerability, and actively participate in implementing recommended security measures.
- Upon discovery of a vulnerability, KCF will initiate a prompt and well-defined remediation process
- The security team, in collaboration with product development and engineering teams, will work to develop and implement appropriate fixes or patches.
- KCF will release security patches, updates, or new versions of affected products and services to address the identified vulnerabilities.
- Customers are not expected to implement patches themselves; the KCF Technical Product Center and development teams will implement the remediation.
Verification and Validation:
- Prior to release, all security patches and updates will undergo thorough testing and validation to ensure their effectiveness and minimal impact on system functionality.
Throughout the vulnerability remediation process, KCF will maintain open lines of communication with affected customers. Regular updates, progress reports, and any necessary clarifications will be provided to ensure transparency and customer satisfaction.
By proactively detecting actively exploited vulnerabilities and promptly contacting affected customers, KCF aims to minimize the impact of such vulnerabilities and enhance the overall security posture of its products and services.
This policy outlines KCF’ approach to the research, findings, public disclosure, and remediation of CVEs affecting our software and hardware products.